LISA! Soggiorno linguistico

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team@soggiorno-linguistico.it
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Data Protection Policy

LISA! Language Travel and our international partners are proud to offer a unique, innovative and modern concept and use the latest cutting-edge technology to keep in touch with our clients. Your privacy is of utmost importance to us, and you will find below an outline of our data protection policy explaining how we collect data and what we do with it. Rest assured, we do not pass any information, be it personal addresses, email addresses, telephone numbers, names or any other personal information, on to third parties without your express permission. In addition, data collected by us is only ever used to provide you with the requested services. All colleagues at LISA! are highly trained and familiar with the 1998 Data Protection Act, and we are committed to upholding the principles of discretion outlined within.

As a provider of services for under 18s, we are particularly sensitive to the need to handle data concerning your children with the utmost discretion. Should you wish for your child to travel under another name, for example, to protect their identity for whatever reason, we will keep their true name confidential, even from our colleagues on site at the school and from their host family. We never reveal any personal information whatsoever about our customers to the media or other third parties.

We use data analysis programmes such as Google Analytics to collect information to help our Customer Service team identify customer needs and wishes, and to optimise our marketing strategy. You will find more information about this below in our Data Protection Policy which sets out exactly what information we collect, how we collect it and what we do with it.


 
Data Protection Policy

Collection of personal information:
LISA! Language Travel uses Google Analytics to collect certain data concerning visitors to our website. Should you visit the website, we collect information such as your IP address which is unique to your computer, your location (name of city or town where the PC is located), the name of your Internet provider and operating system. We do not, however, receive any personal information about you such as your name, address etc. The data collected from your computer remains anonymous and is processed securely by Google Analytics. The reason we do this is to find out where visitors to our website come from and how they found our website (through a search engine, via a link from another site, etc.). We do not process individual IP addresses, but Google Analytics saves each visit to our site in the form of statistics including IP address, time spent on the website and which browser you use. This information is then accessed by our team to compile statistics. Personal information including name, address and other details is only collected by us when you provide us with the information personally and willingly, for example by sending us an email or booking through our website.

1. Data collection and processing
Each time an internet user accesses our homepage or downloads a file from it, this will be logged. We use the information for internal statistical analysis purposes. The following information appears on the log file: File name, date and time of access, file size, confirmation of successful download, web browser used and user domain, plus the user's IP address. Personal information including name, address and other details is only collected by us when you provide us with the information personally and willingly, for example by sending us an email or booking through our website.

2. Use and transferral of personal information
In order to process your request or booking and to ensure that we meet your requirements we need to use information you provide such as name, contact details, any special needs/dietary requirements, email address, credit card details etc. This includes information about other persons on your booking and you are responsible for ensuring other members of your party sharing your booking are aware of our Privacy Policy and consent to your acting on their behalf. We must pass your information on to the relevant suppliers of your travel arrangements such as our partner schools, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Disclosures may include the transfer of your personal information between countries. Where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. When you make your booking, you consent to your information being passed to the relevant people.

You have the right to ask in writing not to receive direct marketing material about our products and services. Once we are properly notified, we will take the necessary steps to stop using your information in this way.

Your Rights
You have the right to ask in writing for a copy of the information we hold about you and to correct any inaccuracies.

Security Statement:
We have taken all reasonable steps and have in place appropriate security measures to protect your information. For further information on the security of any emails sent to us, please contact your email provider. If you have any questions about the privacy and security of your personal information, please contact us.

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